Suppose a complaint cannot be resolved to the satisfaction of the member or beneficiary after exhausting the Fund’s internal complaint handling procedures. In that case, the complainant may escalate the matter to the Namibia Financial Institutions Supervisory Authority (NAMFISA).
The following must be submitted to NAMFISA:
A description of the complaint and the relief sought
Evidence of actions taken to resolve the matter with the Fund
Written feedback received from the Fund
Any relevant supporting documentation
NAMFISA aims to resolve complaints within
40 business days
from the date all required information is received.
